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Remedy Engineer - Austin/Taylor, TX

Job Location	Austin/Taylor United States
Job Type	Contract
Company	Not Specified
Contact Email	jobs@connecttel.com
Category	Computer Software
Date	May. 03, 2008 - 14 day(s) ago
	Apply for this Job

We are looking for a Remedy Engineer -- Austin/Taylor, Texas.
Candidates should posses the following minimum knowledge and skills:

Remedy Engineer

Term: 6 Months

Location: Austin/Taylor

Responsibilities

Responsibilities:

You will be employed to architect, deploy, support, and in some cases, train
users on the BMC Remedy product set. Candidate should have successfully
deployed of 7.x SLM and the Atrium CMDB 2.x.

Responsibilities will include but not limited to:

.Develop and deploy SLMs (SLAs) for key business processes using
BMC Remedy SLM 7.x

.Configuration and integration with Remedy Atrium CMDB

.Development and customization of BMC Remedy applications

.Deliver design specifications after attending "Requirements
Analysis" sessions and customer workshops

.Scope and develop custom applications

.Provide system and customization documentation

.System troubleshooting

.Implement integrations to the BMC Remedy applications

.Provide technical assistance on pre-sales calls and demos

.Assist the Frontline Support when not working on active projects

.Provide project leadership and project management

.Mentor junior engineers

Requirements

Required Skills/Experience/Education:

.A four-year undergraduate degree

.Demonstrated mastery of documentation software (e.g., Microsoft
Word, Excel, PowerPoint, and Visio; Adobe Acrobat; a graphics editing
package such as Photoshop, etc.)

.References indicating a proven track record of working well with
technical subject matter experts (SMEs) AND with non-technical managers and
project stakeholders

.Experience in business process and/or technical consulting

. Experience with IT systems and technology platforms

. Experience defining and leading IT improvement projects

Preferred Experience/Education

.Project management experience (on documentation projects)

.Experience with ITIL best practices

.Experience with Remedy software products (also good: software in
the same general class and category, as concepts will be familiar)

.Experience with PRINCE2 project management methodology (also
good: PMI project management experience)

.Experience with Incident, Problem, Change, Configuration and
Asset Management

.Knowledge of ITIL and other IT Best Practices frameworks
(ideally, Foundations-certified) (also good: Six Sigma, CMMI, other
methodologies)

.Experience with SDLC tools and methodologies

Apply online with salary requirements, references, and availability at
http://www.itcareerlink.com/6946723_23275.htm

Thank you,

Additional Job Information

Job Details Views :	3
Relocation :	No
Date Posted:	05/03/2008
Contract Terms:
Related Job Search:	Remedy Engineer, Austin, Taylor, TX, Remedy Engineer - Austin/Taylor, TX

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