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Customer Support Engineer

Job Location	17 Floor Equitable Bank Tower, Paseo de Roxas Makati, Philippines Philippines
Job Type	Full Time
Company	Hirekey Management Consultancy
Contact Email	sieg.ignacio@ssip.com
Category	Consulting / Professional Services
Date	Nov. 11, 2008 - 58 day(s) ago
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Responsibilities

• Assume ownership of all customer support incidents that are assigned to you. • For support incidents assigned to you: Respond to customers, develop Workarounds where appropriate, and Resolve the incidents within the timeframes specified in the SLA. • Co-operate with other internal parties to obtain or provide additional levels of support in order to Workaround or Resolve customer incidents within the SLA. • When needed, produce reports to customers detailing the history, progress and resolution of specific support incidents. • When required, coordinate with external organizations to provide support for third party software or hardware installed at customer sites. • When required, perform additional duties such as 24x7 remote standby, proactive system monitoring, or on-site customer support

Requirements

• Possess Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent. • Possess sound knowledge on Linux, Solaris, and Tru64 UNIX systems and applications. • Red Hat certification and Cisco certification or equivalent experience will be a strong advantage. • Possess sound knowledge on WAP, MMS, MMSC, SMSC and Internet protocols. • Knowledge in messaging protocols like SOAP, SMPP or UCP would be an added advantage. • Experience in telecom VAS environment is a plus. • Possess sound knowledge on LAN/WAN networking: TCP, IP routing, IP-VPN etc. • Experienced in network equipment, like Cisco routers, load balancers, switches, firewalls, and RAS. • Possess sound knowledge on internet mail and web protocols SMTP, HTTP, IMAP, POP, LDAP. • Good troubleshooting skills to debug and analyze on applications and systems. • 2 to 3 years of working experience.

Additional Job Information

Job Details Views :	33
Relocation :	No
Date Posted:	11/11/2008
Contract Terms:
Related Job Search:	Customer, Support, Engineer, Customer Support Engineer

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