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Government Assistance Specialist - Telecommute
How would you like totake inbound customer service calls that average 1-3 minutes in length!!!! No outbound calls or sales involved!
A leading business process and information technology outsourcing company is seeking Inbound Customer Service Representatives. Our reps take inbound calls from individuals receiving state assisted aid, such as welfare, child care, unemployment etc.
Responsibilities Include:
Get paid to answer general questions regarding government assistance benefits. All calls are inbound!! No sales or telemarketing is involved
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Responsibilities
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| Get paid to answer general questions regarding government assistance benefits. All calls are inbound!! No sales or telemarketing is involved
Periodic Responsibilities include:
All other duties as assigned. |
Requirements
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| 2.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 2.8 GHz)
1 GB of RAM for Windows XP users
2 GB of RAM for Vista users
12 GB of Available Hard drive space
Additional equipment requirements include:
Monitor - 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" min.
At least one free USB port on PC
USB Headset with built in digital signal processor (recommended model types: Plantronics .Audio 750, Plantronics .Audio 650, Plantronics .Audio 625) available locally, or through the Dell store on this site
Wired router - such as those sold under the brand names Belkin, Linksys
Computer Software requirements:
Windows XP or Vista Operating system
Internet Explorer 6.0 SP2 or better
Minimum Windows Media Player 9.0*
Adobe Flash player plug-in version 9.0 or above installed*
Minimum Adobe Acrobat Reader 6.0* |
Qualifications
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| No experience necessary. Paid Training; $9.00/hr for 4 weeks/ Piece-rate compensation after training
Excellent, warm, friendly phone manner
Flexible and able to multi-task
Good basic English
Team player
Willingness to learn |
Additional Job Information
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