Senior Trainer for BPO! Work in Makati! Urgent!
Responsibilities
• In charge of identify Training needs and suggest necessary process improvement
• Candidate will identify Training Needs for programs to acquire/enhance the required skill sets
• Candidate will create and modify training content as per need.
• Assimilate with co-employees, potential for learning and enhancing own skill set
• Candidate will follow the norms required to maintain Quality Standards
• Candidate will generate reports for the purpose of internal and external use, for meeting with Clients
• Call Monitoring and Feedback on Process
Requirements:
• Must be College Graduate.
• Must be a Filipino citizen or eligible to work in the Philippines.
• Candidate should have excellent command over English
• Candidate should have knowledge about credit/debit and/or prepaid cards.
• Clear accent, pleasant voice, telephone etiquette and good listening skills
• Must have customer service experience and oriented.
• Positive Team Interaction
• Above average MS Excel skills
Interested candidates, please email your resume to: bbernabe@globalheadstart.com
Advantages applying through Globalheadstart;
• Direct Endorsement
• Faster Feed Back
• Get advice/feedback from our team specialists
• Get a headstart on your career.
Not an agency – 100% direct hire!
*Do not waste your time sending multiple resumes to many different companies, come to Global Headstart and we will realistically place you depending on your qualifications.
*For walk in applicants our office is open Monday to Friday 9:00AM to 3:00PM
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