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Helpdesk Customer Service (Based in Kuala Lumpur)

Job Location

A-3A-35, IOI Boulevard,
Puchong, Malaysia
Malaysia

Job Type

Full Time

Company

Thatz (Malaysia) Sdn Bhd

Contact Email

daphne.lum@thatz.com

Category

Customer Service

Date

Feb. 02, 2012 - 113 day(s) ago

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Key Area of Responsibilities
1. First point of contact for all insurance and IT issues.
2. Providing first call resolution through phone, e-mails or on-site.
3. Consistently login all issues into the call logging system. Escalate the unresolved IT issues to respective unit.
4. Follow up on the progress of the issue until closure.

Responsibilities

Job Requirements
1. At least a Diploma or a Degree, with basic IT literary and communication skills.
2. Fresh graduates are encouraged to apply. Familiar with PC, Internet Browsers, MS-Win O/S, MS Office, MS Outlook, etc.
3. Good communications skills (English, Malay and/or Mandarin). Chinese speaking ability will be an added advantage.
4. Friendly personality with good customer service skills.
5. Team player.
6. Working location at Kuala Lumpur, Malaysia.
7. Malaysian only.

Additional Job Information

Job Details Views :	553
Relocation :	No
Date Posted:	02/02/2012
Contract Terms:
Related Job Search:	Helpdesk, Customer, Service, Based, Kuala, Lumpur,

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