Sign In!
New User? Register Now

Job Seeker Employer Job Search Post Jobs Find Resume My Resume My Account Home

Job Scam Tips from fraud.org: Money-back guarantees may not be worth the paper they’re written on. Fraudulent employment services will use an endless string of excuses for why you’re not entitled to a refund. Protect yourself, read more about Job Scam and Internet Fraud at fraud.org -- more info.

Post Job My Jobs My RSS Search Jobs

Select Country

Quality Assurance Associate

Job Location

11F Bonifacio One Technology Tower, 3030 Rizal Dri
Taguig Philippines

Job Type

Full Time

Company

C3/CustomerContactChannels

Contact Email

time4c3@c3connect.com

Category

Customer Service

Date

Feb. 02, 2012 - 113 day(s) ago

Please mention JobIsland.com when applying for this job.
Apply for this Job

Avoid scams and fraud!
Don’t pay a fee upfront. Most legitimate employment agencies don’t charge unless they actually succeed in getting you a job, and often it’s the new employer who pays. Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. - More Info

View all jobs from C3/CustomerContactChannels

The QA Associate is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by C3. The QA Associate achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Responsibilities

Monitor/audit each assigned associate in accordance with C3 and client requirements.
Provide personal and proactive feedback to associates both in one on one and group settings.
Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
Work with supervisors and management to ensure that all associates are meeting quality standards.
Provide training as needed to both new hires and experienced associates.
Attend and contribute to both internal and client monitoring sessions.
Carry out reward and recognition programs as outlined by C3 and the client.
Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
Track trends and make recommendations for refresher and/or up- training to the trainer(s).
Any other duties and responsibilities assigned by management of the company.

Requirements

Proficiency in Microsoft Office applications, especially MS Word and Excel.
Excellent oral and written communication skills.
Detailed-oriented.
Analytical skills.
Exceptional motivational and interpersonal skills;
Able to work independently.
Flexible Schedule.
Dependability regarding completion of assignments and attendance.

Qualifications

Candidates must have completed at least 2 years of College Education or equivalent (Vocational Degree or Diploma Course)
Candidates must have at least 3 months experience as Quality Assurance in a call center environment.

Additional Job Information

Job Details Views :	168
Relocation :	No
Date Posted:	02/02/2012
Contract Terms:
Related Job Search:	Quality, Assurance, Associate,

Job Search
Keywords
Job Location (City, State or ZIP)
Country
advanced job search