Client Services Director

The 4D Published: January 11, 2017
401-99 Spadina Avenue, Canada
Job Type


Wage: $39/hour ($81,120 annually), based on a 37.5 hour work week, 52 weeks

Benefits: 15% Commission, maximum OTE of $150,000 for first year, 5% Commission following first year; medical, dental, vision benefits

Job Duties and Responsibilities:

  • Major Role
    • To be one of the most valued client and agency partner contacts, translating vision and innovative strategies into tangible action plans and operational success.
    • Effectively leverage experience, knowledge and skills to encourage innovative thinking and set challenging team goals and objectives balancing client, company and team needs.
    • Represent and promote The 4D within the advertising industry, and contribute to the overall "culture" of the agency.
    • Provide strategic and marketing leadership.
    • Understand clients’ business and generate new ideas to enhance client performance.
    • Build trust, credibility, and client referrals.
    • Develop international business for The 4D to expand into the European market.
    • Develop multi-tiered agency-client relationships and ties.
    • Manage financial performance on all relevant accounts.
    • Achieve client targets within the context of the underlying opportunity.
    • Maintain or improve account profitability.
    • Balance client demands with participation in broader agency initiatives.
    • Take a leadership role in client presentations.
  • Major Responsibilities and Duties
    • Demonstrate client leadership, develop and maintain client relationships and identify new opportunities for client businesses.
    • Consistent participation during the creative ideation phase.
    • Lead, grow, and win client business by providing and encouraging strategic, inspiring, and innovative solutions.
    • Understand and deliver against key success metrics as set by The 4D (ROI, etc.).
    • Continually seek and identify innovative and breakthrough ideas, approaches and solutions.
    • Represent The 4D as an industry leader by consistently acting in accordance with and embodying The 4D’s leadership attributes.
    • Share knowledge and experience of industry best practices with all team members in order to ensure continuous learning and improve efficiency and effectiveness.
    • Foster an environment which encourages intelligent risk taking, innovation, and creativity.
    • Lead integration and collaboration efforts with international teams and agency partners
    • Establish strong industry relationships with key marketplace partners (creative agency partners).
    • Ensure client deliverables and commitments are being met on an ongoing basis.
    • Stay abreast of emerging trends (social, digital, mobile) and make proactive recommendations to ensure they are fully integrated into client programming.
  • Characteristics of Client Service Director
    • Demonstrates poise and confidence
    • Positive attitude that motives and inspires
    • Understanding international business
    • Strong strategic and problem solving skills
    • Ability to lead a team
    • Strong negotiator
    • Strong financial skills
    • Strong communication and selling skills
    • Exceptional organizational skills

Full Requirements and Desired Skill Set:

  • Bachelor’s degree required; Masters of Business Administration preferred, concentration in advertising, marketing, business administration, and/or communications.
  • 10+ years of management and leadership experience, including at least 8 years of significant business unit, and profit and loss responsibility.
  • 3-5 years international experience in getting new business, and managing global brands in the consumer packaged goods (CPG ) sector.
  • 5+ years of experience in consultative client management, including demonstrated ability to lead and grow existing business portfolios.
  • 5+ years of experience in CRM, global website development, branding, mobile, social media management including launching platforms, digital planning, creative brainstorming.
  • Proven track record in winning and retaining large client business (revenue above 100K).
  • Demonstrate examples of developing and driving account strategy, as well as managing significant client responsibilities.
  • Proven, well-respected leader possessing highly developed people management skills, including history of developing future leaders.
  • Exemplary verbal and written communication skills.
  • Demonstrate sharp, strategic thinking, and effective problem solving skills.

Please apply via email.

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