Client Success Manager

CrewBloom Published: June 10, 2021
347 5th Avenue Suite 1402, New York
Job Type


We are looking for a Client Success Manager who will be the lead point of contact for all client points of contact. This hire will be the go-to person for all matters related to the success of CrewBloom’s clients.

Job Responsibilities

    • Execute the client onboarding process. Tasks include kick-off calls, systems prep, and training outlines
    • Engage in regular communication with all account POCs
    • Execute Quarterly Client Review Calls
    • Build, maintain, and strengthen working relationships with the POCs of each client.
    • Consult clients on performance enhancement strategies given contractor daily reports
    • Develop and execute strategies to drive contractor performance.
    • Prepare reports for the leadership team surrounding account wellness
    • Respond to client inquiries in a timely manner
    • Drive revenue through compensation enhancements, promotions, and account growth
    • Troubleshoot escalations to ensure resolutions are achieved
    • Send Client satisfaction surveys and execute process enhancements that align with feedback submitted
    • Work closely with the Contractor Success team to ensure KPIs are exceeded.
    • Act as a trusted advisor to account POCs on all systems and processes.

Required Skills & Experience

    • 2-5 years of experience in Account Management
    • Excellent written and verbal English communication skills
    • Demonstrate ability to engage with and effectively communicate with C-level executives
    • Experience with CRM software
    • Experience delivering client-focused solutions
    • Proven ability to juggle multiple accounts with attention to detail
    • Excellent presentation skills

System Requirements

    • At least 15mbps main internet and at least 10mbps for back-up
    • A desktop or laptop that has an i5 processor and at least 4 GB RAM with a webcam.
    • Noise-canceling USB Headset.
    • Quiet, Dedicated Home Office.
    • Smartphone

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