Customer Success Manager

Panaya Published: March 6, 2019
Location
Hod Ha Sharon, Israel
Job Type
Category

Description

DESCRIPTION

Position is in Spain.

Customer Success Managers are responsible for managing all aspects of a company’s relationship with its existing customers.

Customer Success Managers helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer success manager is expected to ensure customer renewals and increase sales to existing customers.

Key Responsibilities:

  • Accountability for ongoing value delivered successful implementation
  • Customer key point of contact for all technical aspects
  • including on-boarding, methodology consultancy, and best practices
  • Trusted advisor. Build strong and positive relationships with clients at various levels
  • Act as the voice of the customer within the company
  • Actively lead renewal activities

REQUIREMENTS

  • At least 3 years of experience as a customer success manager \ technical account manager for enterprise software or project manager for ERP/SFDC projects
  • Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role
  • Ability to handle high-pace sales processes and management of multiple customer accounts
  • Experience in SAP or Oracle software enterprise testing - Major advantage
  • Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
  • Business orientation and analytical thinking.
  • The ability to work in a dynamic, cross-functional, team-based environment
  • Ability to communicate with C level and procurement
  • Fluent English
  • Native Spanish/French – must
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