Customer Success Manager in France

Panaya Published: March 12, 2019
Location
Paris, France
Job Type

Description

DESCRIPTION

Customer Success Managers are responsible for managing all aspects of a company’s relationship with its existing customers.

Customer Success Managers helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer success manager is expected to ensure customer renewals and increase sales to existing customers.

Key Responsibilities:

  • Accountability for ongoing value delivered successful implementation
  • Customer key point of contact for all technical aspects
  • including on-boarding, methodology consultancy, and best practices
  • Trusted advisor. Build strong and positive relationships with clients at various levels
  • Act as the voice of the customer within the company
  • Actively lead renewal activities

REQUIREMENTS

  • At least 3 years of experience as a customer success manager \ technical account manager for enterprise software or project manager for ERP/SFDC projects
  • Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role
  • Ability to handle high-pace sales processes and management of multiple customer accounts
  • Experience in SAP or Oracle software enterprise testing - Major advantage
  • Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
  • Business orientation and analytical thinking.
  • The ability to work in a dynamic, cross-functional, team-based environment
  • Ability to communicate with C level and procurement
  • Fluent English
  • Native French – must
Only registered members can apply for jobs.

Related Jobs

March 17, 2019
Director, Program Management   San Jose, California new
March 17, 2019
March 12, 2019
Python Developer (remote)   Anywhere, Germany
March 11, 2019
Computer System Engineer   Tonronto, Canada
March 10, 2019