German speaking Customer Support Agent

Betting Connections Published: June 11, 2021
Location
Sliema, Malta
Job Type
Category

Description

Our client, an iGaming firm based in sunny Malta, is seeking a German-speaking customer service professional to join their team! A fantastic opportunity to join a friendly team providing support for a dynamic and leading iGaming product.

The role: 

  • Providing assistance to internal and external customers via available communication channels in own language;
  • Guide customers through the website and assist them using the various services and products offered;
  • Escalate all sorts of technical problems reported by the customers to Manager;
  • Perform inbound and outbound calls;
  • Support other departments in carrying out various marketing activities, loyalty programmes, translations etc.

 

Requirements: 

  • Previous experience in customer support or iGaming is desirable;
  • Excellent verbal and written skills in English and German;
  • Good computer skills and general internet knowledge;
  • Professional communication skills via phone, live chat and email;
  • Eager to learn and contribute with ideas to make continuous improvements;
  • Educated up to Secondary or post-Secondary level;
  • Willing to work evenings and weekends on a shift basis.

 

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

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