Taiwanese Guest Relation Manager

People Profilers Vietnam Published: November 4, 2018
Location
No.2, Bitexco Financial Tower, Hai Trieu Street, Ben Nghe Ward, District 1, Viet Nam
Job Type

Description

  1. JOB DESCRIPTION:
  • Responsible for daily operations of Chinese Guest Services, VIP services, and other operational marketing areas.
  • Responsible for procedures and quality control to ensure the highest standards of club benefit delivery, data integrity and professional guest service.
  • Directly assist and provide staff assistance for marketing promotions and events as needed.
  • Must understand the membership program with the ability to analyze customer playing behavior.
  • Assist premium customers and work closely with operations to ensure that they are recognized and acknowledged
  • Act as a guest liaison, handle issues & resolve situations to ensure smooth operations and excellent customer service.
  • Must be able and willing to work any shift when necessary to including events, weekends and holidays.
  • Ability to perform multiple tasks in an efficient manner.
  • Works closely with the host and relationship marketing staff with all customer initiatives and events.
  • Must have the ability to make sound decisions in providing comps based on tracked play.
  • All other duties assigned by management.

 

  1. QUALIFICATION AND EXPERIENCE REQUIRE:
  • University Degree strongly preferred, ideally in a relevant degree such as marketing, advertising, communications, business, entrepreneurship or similar
  • At least 2 years experiences with the same position.
  • Honest, professional, hands on experience of dealing with multiple stakeholders
  • Good at communication and reporting skills, sociable, ambitious, willingness to learn and passion for business.
  • Good ability of speaking and writing in Chinese is a must
  • Good ability of speaking and writing in English are priority.

_Benefits:

Salary: up to 1.500 USD

Accommodation + healthcare insurance provided

Bonus: from 4 - 8 months salary at the end of the year

Returning flight / once a year

Working Location: Ho Chi Minh City, Vietnam.

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