Remote Desktop Support Specialist

PeoplePlus Tech Published: October 10, 2019
Location
Quezon City, Philippines
Job Type

Description

REMOTE DESKTOP SUPPORT SPECIALIST

Job Description:

  • Performs advance remote PC/Mac/mobile devices/home technology diagnostic and repair, optimization, and setup of client devices.
  • Able to effectively troubleshoot and support clients on latest devices/technology as soon as they are released to the market, leveraging your product category knowledge and actively finding support resources.
  • To treat each client with respect and empathy to give them the best client experience.
  • Fills out Log forms with accurate, complete and detailed information for tracking and record purposes.
  • Responding to queries on the progress of the client device repair by means of providing proficient voice and chat communication with end-customers.
  • Escalate unresolved problems or issues to Level 2 support.
  • Performs special tasks (e.g. callbacks, demo, testing, research, etc…) and other assignments as required by the project.
  • Performs daily and weekly administrative tasks as required.
  • Follow strict company policies and client policies.
  • Maintain consistent high level support and delivery to meet client SLAs.
  • Work effectively on a team environment with time and work load adjustability as needed.
  • Flexibility to work on assigned schedule given by immediate superior or as required by the project.
  • Flexibility to move to new or existing project

 

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • Good Oral and Written Communication skills.
  • Preferably Microsoft Windows 7 and Microsoft Office 2010 proficient.
  • Have ability to learn new procedures quickly and efficiently.
  • Must be amenable to work in shifting schedule.
  • Fresh graduates/Entry level applicants are encouraged to apply.

Work Location : Quezon City

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