Swedish Speaking Customer Support

Spoton Connections Published: January 25, 2023
Location
60 Tower Road, Malta
Job Type
Category

Description

As a Customer Support Agent, you will be working for one of the largest Swedish online marketplaces. In your job, you are responsible for answering all the questions from the users of a popular marketplace

About Malta:
Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of
sunshine a year! Malta is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career
development!

Responsibilities:
Supporting users and answer their questions via email
Keeping an overview of the guidelines of the respective online market, such as the correct categorization of offered
articles or the prevention of spam and duplicates.
Protecting users from fraud, cyber-bullying or counterfeiting and preventing trade with illegal products.
Giving input on improvements of publication rules to improve user experiences

Requirements:
Fluent level of Swedish and English;
Basic computer skills;
Attentive eye for detail;
Good team and communication skills;
Conscientious and reliable – commitment is one of our core values!
Willingness to work in shifts (Monday - Sunday);
Interest in the E-commerce and Digital world.

On offer:
Career path and ongoing development opportunities
Comprehensive training at every career step
Private health insurance after the first 6 months
Work with a fantastic team, regular ongoing social events and a pleasant and modern workplace in the heart of Malta
Possibility to work on a fully remote or hybrid model
Free English and Maltese languages are available
A full relocation package: assistance with moving to Malta (flight ticket, taxi, hotel)
Discounted Fitness packages, Restaurants, wellness and travel

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