Technical Account Manager for Nairobi, Kenya office

VERIPARK SOFTWARE SOLUTIONS Published: September 21, 2018
Location
NAIROBI, Kenya
Job Type
Category

Description

Job Summary  :  This position’s main responsibility is to build and maintain post sales relationships with Veripark's clients. VeriPark offers the following solutions :- Multi-channel delivery - Loan origination and CRM for banks and financial institutions.

Job Details  :

  • Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
  • Address product related questions and technical challenges with our client
  • Integrate customer internal applications and systems with VeriPark’s products and applications
  • Educate and train clients where necessary on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Function as a frontline technical resource for “best practice” and informal customer questions
  • Engaging with customer support to ensure customer issues are addressed
  • Frequently conduct and coordinate tactical operations reviews with client teams
  • Act as the middle-man to support organization to ensure client escalations are resolved in due time
  • Engaging with Product Management Team on product roadmap discussions
  • Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
  • Accurately replicate, identify, and document software defects with appropriate tracking system
  • Perform quarterly Business reviews and assist in product trainings needed
  • To deliver and exceed on all Performance targets

Desired skills :

  • 8 yrs to 10 yrs of experience in similar role required
  • Must be from Banking sector or Financial institution background
  • Bachelors or Masters from Computer Science / IT
  • MBA in Marketing will be an added advantage
  • Strong technical knowledge required
  • Knowledge in MS Dynamics CRM is a plus
  • More than five years’ experience in a technical account management role
  • Advanced knowledge of behavioral targeting required
  • Ability to match client’s business requirements with product capabilities
  • Ability to make right decisions based on strong analytical reasoning skills
  • Excellent interpersonal skills that build positive relationships with other team members
  • Strong ability to organize work schedule and time to ensure deadlines are always met

Travel requirements would be around 40% to 60%.

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