Technical Lead

LANGUAGE TALENT SOLUTIONS SDN BHD Published: January 13, 2020
Location
Kuala Lumpur, Malaysia, Malaysia
Job Type

Description

We are looking for Technical Support Lead to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by us

 

Key Responsibilities:

  • Day to day managing of a small size team of Japanese Technical Support officers
  • Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by us
  • Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure
  • Work within a defined set of relevant product / network procedures, standards and practices
  • Deliver outcomes by implementing a course of action identified from a general range of solutions
  • 1st call Assist in providing technical support in the investigation and rectification of complex incidents
  • 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
  • Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
  • Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
  • Daily updates reasons for ageing tickets and difficulties handling complex tickets

 

Qualifications:

  • Excellent problems solving of moderate complexity and good knowledge on the OSI 7
  • Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security
  • Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry

Benefits:

  • Flight ticket
  • High Salary
  • Fixed working hours
  • We will process visa
  • Medical Benefits
Only registered members can apply for jobs.

Related Jobs

Jr. SEO Link Builder Night Shift   B-296 Soft Nation Technologies Office Gulistan-e-Johar Karachi., Pakistan new
January 17, 2020
Jr. SEO Link Builder Night Shift   B-296 Soft Nation Technologies Office Gulistan-e-Johar Karachi., Pakistan new
January 17, 2020
Jr, 2D Animator/StoryBoard Artist Night Shift   B-296 Soft Nation Technologies Office Gulistan-e-Johar Karachi., Pakistan new
January 17, 2020
Jr, 2D Animator/StoryBoard Artist Night Shift   B-296 Soft Nation Technologies Office Gulistan-e-Johar Karachi., Pakistan new
January 17, 2020