Technical Support Engineer

Pergamon Group Ltd - Rwanda Published: June 11, 2021
P.O. Box 505, Kigali, Rwanda, Rwanda
Job Type


Level: Intermediate

Duties & Responsibilities

  1. Involved in the research and development of the company’s products and provide the technical advice required by the team
  2. Collaborate with the manufactures/supplier for product performance improvement and firmware upgrades
  3. Products training both to users and internal staff
  4. Testing and verification of the products before delivery to customers
  5. Support Sales team by providing pre-sale and after sales technical support
  6. Timely support to clients on all assigned tickets within the set timelines
  7. Adherence of the fiscal law requirements when programming, repairing or serving any fiscal device
  8. Maintenance of all records of work done and submitting job cards as required
  9. Carry Quality Assurance tests to ascertain thoroughness of the work performed by the other team members as part of peer review process
  10. Training and development of new/junior staff in the department
  11. Adherence to the laid down code of conduct by the technical team
  12. Escalation of any issues faced by the team to the Technical/Operations Manager


  1. Diploma/Degree in Information Technology or equivalent
  2. 3 years working experience in a similar position
  3. Networking skills
  4. Experience in software installation and support especially on ERPs
  5. Experience in working with different operating Systems including Windows and Android
  6. Knowledge of installation and support of Access Control Systems is an advantage
  7. Knowledge of hardware maintenance and support is an advantage
  8. Strong communication and interpersonal skills
  9. Language proficiency: Kinyarwanda, English & French

Interested candidates are encouraged to send their applications attaching their CVs to by 25th June 2021

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